Frequently Asked Questions
How long does it take to process my order?
All orders are custom-made and usually take 3–7 business days to process before shipping.
How long will shipping take?
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow its delivery.
Do you ship internationally?
Yes, we ship worldwide. Please note that customs fees or import taxes may apply for international orders and are the responsibility of the customer.
Can I cancel my order?
Since all items are made-to-order, we cannot accept cancellations once production has started. Please double-check your order before confirming.
What if my item arrives damaged or defective?
If your item is damaged or defective, contact us within 7 days of delivery with your order number and photos. We will replace the item or issue a refund.
Can I return or exchange my order?
Because every item is custom-made, we cannot accept returns or exchanges unless the item is damaged, defective, or incorrect.
How long does it take to receive a refund?
Once approved, refunds are processed to your original payment method within 5–10 business days.
What if I receive the wrong item?
If your order doesn’t match what you purchased, contact us within 7 days. We will send the correct item or issue a refund.